Terms of Service

Terms and conditions for using Kiro services.

Last updated: May 23, 2026

1. Agreement to Terms

Welcome to Kiro, a product made by Soumyadeep Dey (“we,” “us,” or “our”). These Terms of Service (“Terms”) constitute a legally binding agreement between you and Soumyadeep Dey regarding your access to and use of our website, products, and services (collectively, the “Services”).

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services.

You must be at least 13 years old to use our Services. By using our Services, you represent and warrant that you meet this requirement and have the legal capacity to enter into these Terms.

2. Description of Services

Kiro provides Real User Monitoring (RUM) and analytics services that help website owners understand their website's performance, errors, and user experience. Our Services include:

  • Network performance monitoring
  • Core Web Vitals tracking
  • JavaScript error tracking
  • Geographic and ISP breakdowns
  • Alerting and notifications
  • Performance dashboards and analytics

We reserve the right to modify, suspend, or discontinue any part of our Services at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation.

3. Account Registration and Security

3.1 Account Creation

To use certain features of our Services, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep this information updated.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials, including your password. You agree to:

  • Notify us immediately of any unauthorized access or security breach
  • Ensure you log out from your account at the end of each session
  • Not share your account credentials with any third party
  • Take responsibility for all activities that occur under your account

3.3 Account Termination

We reserve the right to suspend or terminate your account at any time, with or without cause, and with or without notice. Upon termination, your right to use the Services will immediately cease.

4. Subscription Plans and Billing

4.1 Subscription Plans

We offer several subscription plans with varying features and limits:

  • Free Plan: Includes 1 project, up to 100,000 monthly requests, 30-day data retention, and 10 AI credits per month.
  • Pro Plan: Includes up to 5 projects, up to 1,000,000 monthly requests, 90-day data retention, and 100 AI credits per month.
  • Premium Plan: Includes up to 10 projects, up to 5,000,000 monthly requests, 365-day data retention, and 500 AI credits per month.

4.2 Billing and Payment

By subscribing to a paid plan, you agree to pay all fees associated with your subscription. All fees are exclusive of taxes, which will be added where applicable.

Payments are processed through our third-party payment provider, Dodo Payments. By providing your payment information, you authorize us and our payment provider to charge the specified amount.

4.3 No Refunds

All purchases are final. Refunds are not applicable. If you purchase a subscription, you may cancel at any time and will retain access to paid features until the end of your current billing period. No refunds will be provided for partial months or unused time.

4.4 Subscription Renewal and Cancellation

Subscriptions automatically renew at the end of each billing period unless cancelled. You may cancel your subscription at any time through your account settings or by contacting billing@kiro-webb.vercel.app.

Upon cancellation:

  • You will continue to have access to paid features until the end of your current billing period
  • No refunds will be provided for partial months
  • Your account will revert to the Free plan at the end of the billing period
  • Data exceeding Free plan limits may be subject to deletion

4.5 Changes to Pricing

We reserve the right to change our pricing at any time. Any price changes will take effect at the start of your next billing period. We will provide reasonable advance notice of any material price increases.

5. Acceptable Use Policy

5.1 Prohibited Activities

You agree not to use our Services to:

  • Violate any applicable law, regulation, or third-party rights
  • Transmit any malicious code, viruses, or harmful software
  • Attempt to gain unauthorized access to our systems or other users' accounts
  • Interfere with or disrupt the integrity or performance of our Services
  • Collect or harvest personally identifiable information without consent
  • Use our Services to monitor websites you do not own or have permission to monitor
  • Exceed the usage limits of your subscription plan through artificial means
  • Resell, sublicense, or commercially exploit our Services without authorization

5.2 Beacon Script Usage

Our beacon script may only be installed on websites you own or have explicit permission to monitor. You are responsible for complying with all applicable privacy laws and regulations regarding data collection from your website visitors, including providing appropriate disclosures and obtaining necessary consents.

6. Data Ownership and Rights

6.1 Your Data

You retain all rights to your data. By using our Services, you grant us a limited, non-exclusive, royalty-free license to use, store, and process your data solely for the purpose of providing and improving our Services.

6.2 Aggregated Data

We may use aggregated, anonymized data for analytics, research, and service improvement purposes. This data cannot be used to identify you or your users.

6.3 Data Deletion

Upon account deletion or subscription downgrade, your data will be handled in accordance with our data retention policies as described in our Privacy Policy. You may request data deletion at any time by contacting contact@kiro-webb.vercel.app.

7. Intellectual Property

7.1 Our Intellectual Property

All content, features, and functionality of our Services, including but not limited to software, code, text, graphics, logos, and images, are owned by Soumyadeep Dey or our licensors and are protected by copyright, trademark, and other intellectual property laws.

7.2 Limited License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for their intended purpose.

7.3 Restrictions

You may not copy, modify, distribute, sell, or lease any part of our Services, nor may you reverse engineer or attempt to extract the source code of our software, unless applicable laws prohibit these restrictions or you have our written permission.

8. Third-Party Services

Our Services may integrate with or contain links to third-party services. We are not responsible for the content, privacy practices, or terms of service of any third-party services. Your use of third-party services is at your own risk and subject to their respective terms.

We use the following categories of third-party services:

  • Cloud infrastructure providers (Cloudflare, Neon)
  • Payment processors (Dodo Payments)
  • Analytics services (Kiro Analytics)

9. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

  • Merchantability, fitness for a particular purpose, or non-infringement
  • That our Services will be uninterrupted, timely, secure, or error-free
  • That any errors in our Services will be corrected
  • That our Services will meet your requirements or expectations

You use our Services at your own risk. We do not guarantee the accuracy, completeness, or usefulness of any data or analysis provided through our Services.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SOUMYADEEP DEY, THEIR DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

  • Your access to or use of, or inability to access or use, our Services
  • Any conduct or content of any third party on our Services
  • Any content obtained from our Services
  • Unauthorized access, use, or alteration of your transmissions or content

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US, IF ANY, IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO LIABILITY, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

11. Indemnification

You agree to indemnify, defend, and hold harmless Soumyadeep Dey and our officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from: (a) your use of and access to our Services; (b) your violation of any provision of these Terms; (c) your violation of any third-party right, including without limitation any copyright, property, or privacy right; or (d) any claim that your content caused damage to a third party.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms shall be governed and construed in accordance with the laws of India, without regard to its conflict of law provisions.

12.2 Dispute Resolution

Any dispute arising from or relating to these Terms or our Services shall first be addressed through good faith negotiations. If the dispute cannot be resolved through negotiation, it shall be submitted to binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 of India. The arbitration shall take place in New Delhi, India, and shall be conducted in English.

13. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. Your continued use of our Services following the posting of any changes constitutes acceptance of those changes.

14. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or if such modification is not possible, such provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on the Services, constitute the entire agreement between you and Soumyadeep Dey concerning our Services and supersede all prior or contemporaneous agreements, representations, warranties, and understandings, whether written or oral.

16. Contact Information

If you have any questions about these Terms, please contact us: